This Data Processing Agreement ("DPA") forms part of the Terms of Service between VoiceTick, based in Cairo, Egypt ("Processor"), and the customer ("Controller") and governs the processing of personal data in connection with the VoiceTick voice-to-ticket platform.
This DPA applies to the extent that VoiceTick processes personal data on behalf of the Controller in the course of providing the Service, and such processing is subject to applicable data protection laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations.
"Personal Data" means any information relating to an identified or identifiable natural person that is processed by VoiceTick in connection with the Service.
"Processing" ذاتی ڈیٹا پر کی جانے والی کوئی بھی کارروائی، بشمول جمع کرنا، ریکارڈ کرنا، ذخیرہ کرنا، تبدیل کرنا اور حذف کرنا۔
"Sub-processor" means any third party engaged by VoiceTick to process personal data on behalf of the Controller.
"Data Subject" وہ شناخت شدہ یا شناخت کے قابل فطری شخص جس سے ذاتی ڈیٹا تعلق رکھتا ہے۔
Nature and Purpose: VoiceTick processes personal data for the purpose of providing the voice-to-ticket Service, including voice recording, transcription, AI-powered task structuring, and submission to third-party platforms.
ذاتی ڈیٹا کی اقسام: آواز کی ریکارڈنگز، ٹرانسکرپشن ٹیکسٹ، صارف اکاؤنٹ معلومات (نام، ای میل)، OAuth ٹوکنز اور استعمال کا ڈیٹا۔
ڈیٹا سبجیکٹس کی اقسام: سروس کے صارفین اور وہ افراد جن کا ذاتی ڈیٹا ریکارڈنگز میں شامل ہو سکتا ہے۔
Duration: ذاتی ڈیٹا سروس کے معاہدے کی مدت کے لیے پروسیس ہوتا ہے اور پھر ریگولیٹری تقاضوں کے مطابق برقرار رکھا جاتا ہے۔
VoiceTick, as the Processor, shall:
The Controller authorizes VoiceTick to engage the following sub-processors:
| Sub-processor | Purpose | Location |
|---|---|---|
| Deepgram | Voice transcription | United States |
| Google (Gemini) | AI task structuring | United States |
| Supabase | ڈیٹابیس اور تصدیق | United States |
| LemonSqueezy | Payment processing | United States |
| Vercel | ہوسٹنگ، تجزیات اور کارکردگی کی نگرانی | United States |
| Microsoft Clarity | تجزیات اور سیشن ریکارڈنگ | United States |
VoiceTick will notify the Controller of any intended changes to sub-processors at least 30 days in advance. The Controller may object to such changes within 14 days of notification.
VoiceTick implements the following technical and organizational measures to ensure the security of personal data:
In the event of a personal data breach, VoiceTick will notify the Controller without undue delay and in any event no later than 72 hours after becoming aware of the breach. The notification will include:
Where personal data is transferred outside the European Economic Area (EEA), VoiceTick ensures that appropriate safeguards are in place, including:
VoiceTick will assist the Controller in responding to data subject requests, including requests for access, rectification, erasure, restriction of processing, data portability, and objection to processing.
VoiceTick will respond to such assistance requests within 5 business days. Any costs associated with providing such assistance beyond standard support will be agreed upon in advance.
The Controller has the right to audit VoiceTick's compliance with this DPA. VoiceTick will make available all information necessary to demonstrate compliance and allow for audits, including inspections, conducted by the Controller or an auditor mandated by the Controller.
Audits will be conducted with reasonable notice (at least 30 days) and during normal business hours. The Controller shall bear the costs of any audit unless the audit reveals material non-compliance by VoiceTick.
This DPA shall remain in effect for the duration of VoiceTick's processing of personal data on behalf of the Controller. Upon termination or expiration of the Service agreement, VoiceTick shall, at the Controller's choice, delete or return all personal data within 30 days, unless retention is required by applicable law.
یہ DPA مصر کے قوانین کے مطابق چلایا اور تعبیر کیا جائے گا۔
اس DPA یا ہمارے ڈیٹا پروسیسنگ طریقوں کے بارے میں سوالات یا تشویش کے لیے ہمارے ڈیٹا پروٹیکشن آفیسر سے dpo@voicetick.app پر رابطہ کریں۔